Refund and exchange policy

Refund & Return Policy

Last updated: January 2025

Thank you for shopping with JholaShop. We want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order, as it explains our exchange-only process and the conditions that apply.

Important: JholaShop does not offer refunds. We only offer exchanges under the conditions described below.

1. No Refunds

All sales made through www.jholashop.com are final. We do not provide refunds, cash-back, or cancellations after an order has been delivered, except where required by applicable law.

2. Exchange Only — Same-Day Reporting

Exchanges are accepted only if you inform us on the same day you receive the product. Reports made after the delivery day will not be entertained, no exceptions.

• You must contact us by phone or message on the day of delivery.
• You must provide your order details and the reason for the exchange.
• Approval of the exchange is at the sole discretion of JholaShop.

3. Eligibility for Exchange

To qualify for an exchange, the product must meet the following conditions:

• The product is unused, unworn, and undamaged.
• It is in its original packaging with all tags, labels, and accessories intact.
• You can provide proof of purchase (order confirmation or receipt).
• The issue is a defect, wrong item, or size/color mismatch — not a change of mind after use.

4. Delivery Charges for Exchange

If an exchange is approved, the customer is responsible for the following:

• Delivery charges for sending the item back and receiving the replacement are paid by the customer.
• Alternatively, you may visit our store or warehouse in Kathmandu to complete the exchange in person at no extra delivery cost.

5. How to Request an Exchange

1. Contact us on the same day of delivery.
2. Share your order details and reason for exchange.
3. Wait for our confirmation and instructions.
4. Send the item back (customer-paid delivery) or visit our store/warehouse.
5. Once verified, we will process your exchange.

6. Non-Exchangeable Items

• Items reported after the delivery day.
• Products that are used, washed, damaged, or altered by the customer.
• Items without original packaging, tags, or proof of purchase.
• Items marked as final sale or non-returnable at the time of purchase.

Please inspect your order immediately upon delivery. Same-day reporting is strictly required to be eligible for an exchange.

7. Damaged or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us on the same day of delivery with photos or a short video. We will review your case and, if approved, arrange an exchange as per this policy.

8. Contact for Exchange

All exchange requests must be made through the contact details below on the day of delivery:

9. Policy Updates

JholaShop reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website means you accept the revised policy.

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JholaShop
📍 Kathmandu, Nepal
📞 9848437310
🌐 www.jholashop.com